The Pay Per Head Call Center: How to Find a Good One
When you sign up with Premier Per Head and take advantage of both their online platform and call center, you are going to realize that everything they do is geared toward higher performance for your business and more convenience for the customer.
This is why you sign up with PPH in the first place; to alleviate the "slowdowns" that persist if you go about doing things manually, as well as locally. There is no greater example of this than the pay per head call center that our agent clients are set up with. This enables customers to go online to your customized website or place a call to make a wager.
But convenience can turn into inconvenience if the two parties on the phone don't understand what each other is saying. In that respect, Premier is prepared like no other firm in the PPH business. In fact, it is a point of emphasis that all representatives who have contact with the public speak English as a native language, not as a second or third tongue.
Another thing that should be noted, and not forgotten – they are also very conversant with the sports betting business, so they know the lingo and they understand what you mean when you use a sports betting term. No one wants a communication breakdown; it will compromise your operation, and ultimately cause you to lose money, and it does not inspire confidence on the part of the consumer either.
That's why everything is clarified, documented and verified. The way Premier Per Head sets you up in business, the possibility of disputes that could cause damage to the wallet or the reputation is virtually eliminated.
And there is no paper trail on your end, as there might be if you are running out of a traditional "office." Anybody who has operated within the sports betting business is aware of what kind of potential problems that avoids for you as an agent. And not only do you not lose when it comes to the ability of your operation to handle any number of customers, it actually enhances it a great deal.
Everything is fast and efficient, and, to drive home a point that cannot be over emphasized – the representatives are always there, so you have a genuine 24-hour-a-day operation going. This way you can make money when you're sleeping, and there is certainly nothing unattractive about that.
It can't get any more professional than to have a turnkey situation going for your enterprise, and that is exactly what you get with the pay per head call center that comes as part of the overall package with Premier.
- Matt Skinner, Gambling911.com
