5 Ways You are Connected with Your PPH Bookie

Written by:
Gilbert Horowitz
Published on:
Feb/10/2024

As an independent sports bookmaking agent, you can sometimes get the feeling that you are out there all alone on an island competing against the (big online sportsbooks) in the sports betting industry. It does not have to be that way if you have a quality driven Pay Per Head service in your corner.

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Communication is the key to any long-lasting business relationship and with AcePerHead as your PPH service you will never be alone again with a number of different ways to keep those lines open every day of the year.

It was not all that long ago that the only source of contact between your bookmaking business and your PPH service was a toll-free phone number, but with major advances in technology over the past few years, the options for contacting have grown substantially.

In fact, AcePerHead has invested millions in the latest technology.

Technology

Redundancy

Every service AcePerHead requires to stay online is redundant. Between their four physical locations, the company has a total of nine different Internet Service Providers ensuing that their PPH systems are always connected.

"We have two datacenters and two call centers, each in geographically separated locations, and on separate power grids," the company advises.

Readiness

"We have a staff of full time and part time systems engineers and software engineers. This team not only oversees all of our systems 24-hours per day, but they continue to add new features and tools to our software. We are constantly adding new capabilities to our network, which you get at no further cost."

Backups

AcePerheads backs up all client data continuously, so even in the unlikely event of a catastrophic system failure, this company won’t even miss a beat and all of your information will be safe and secure.

"In addition to our highly redundant private-cloud infrastructure, we have backup hardware on hand so we can build a working system from scratch if needed."

Communications

It's not wonder AcePerHead sits atop nearly every Pay Per Head review page on the Web.

"Our expertly trained customer service staff still field hundreds of phone calls every day as this is still the preferred method of contact for many of our bookmaking agents and their customers. So much so, that we have gone to great lengths to guarantee that all of our representatives in our call center have a vast amount of experience in taking action from American customers so those lines of communication never break down because of a potential language barrier.

Like with most everything internet-related today, there is the online live chat where most inquiries can be immediately handled by one of the friendly and knowledgeable customer service experts.

"Both bookmaking agents and their customers always have the option to send our call center an email with any questions and concerns and we will always do our best to send you a prompt response in as timely a manner as possible."

Phone texts are also welcome.

Features and Support

When you use AcePerHead, you’ll get access to a huge range of basic features like:

    Updates to keep the site working
    In-app chat for agents and players to communicate
    24/7 customer service from our team
    MFA, firewalls, and other security features
    Simple Bitcoin payment methods
    Security monitoring

You also will get sportsbook-specific features, including:

    Bet tickers
    SMS alert when someone places a wager
    Player watch reports
    Integrated sports score tracking
    Live dealer casino games
    Live sports betting in real-time
    Automatic payouts
    Professionally-constructed lines and odds
    Customizable lines, limits, and players

- Gilbert Horowitz, Gambling911.com

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