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Good news for some of online gamblers and affiliates utilizing the services of payment solutions company QuickTender / UseMyWallet.
The company has sent out a notice that it intends to pay all monies owed to these individuals, but with one caveat. Any funds requested during a two week period in early May that were subsequently frozen by US authorities while in transit will not be available to players or affiliates.
The US Justice Department froze funds heading to US players in mid May as part of an investigation into online gambling payment processors.
Those who did not make a request during this period of time and simply have monies sitting in their QuickTender UseMyWallet accounts may request a withdrawal using a EURO bank account.
What this means is that, if you live in the USA, the withdrawal will be requested and sent in Euros then converted by your US-based bank. QuickTender actually does a pretty good job of clarifying this in their email.
Not all banks convert funds into Euros, with smaller community banks less likely to do this. You will therefore want to open a bank account at a larger financial institution or one with European branches (HSBC comes to mind).
Below is the letter sent by QuickTender.
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Dear ______,
We are writing to confirm the process to enable you to withdraw your remaining ‘available’ QuickTender USD balance.
As previously advised in order for customers to have their balances refunded, they will need to have a Euro currency bank account as we can no longer make any payments into a USD denominated account. We urge you to obtain a EURO denominated bank account in order to receive your funds.
From the 1st July and until the 15th August you will be able to log into the QuickTender site at www.quicktender.com and to request a withdrawal using the ‘Contact Us’ section. Before selecting contact us, you should first login as this ensures your account name and registered email is copied and also the page is now secure (if you select contact us before logging in the page, neither your account information is copied, or the page is secure via HTTPS Socket Level Security).
Once logged into your QuickTender account, you will be able to review your balance and obtain a statement of the previous transactions prior to requesting a withdrawal. There will be no way to transfer funds to previously QuickTender accepting merchants.
In this contact us section, you should select ‘Withdrawing Funds from your account’ from the drop down subject menu and in the space below, immediately provide with your EURO bank account details (clearly including any intermediatory bank details if necessary) in the following format:
• Bank Account Name (this must match the family name that your QuickTender account is registered in)
• Bank Name
• Bank Address
• Bank Identification Code (BIC also known as Swift Code)
• Bank Account Number / International Bank Account Number (IBAN)
Please note we will not send any funds that claim to be destined for a EURO account to a 9 digit Fedwire/ABA routing number. If you obtain a EURO account from a USA based bank they will be able to provide you with the BIC/Swift Code and /or an International Bank Account Number (IBAN).
As previously mentioned, withdrawals can only be made to EURO bank accounts and will only be sent in the name of the registered QuickTender account holder. We cannot support 3rd party withdrawals. To be clear, your withdrawal will be processed from your USD QuickTender account and QuickTender will convert it to the EURO equivalent amount based on the prevailing exchange rate. Once we have successfully processed your withdrawal, we will advise you by email of the EURO amount and the date you should expect to receive it. Only funds sent to a EURO bank account are fully protected. We will not be held liable for any funds that are not received due to them not being sent to a EURO bank account in the name of the QuickTender account holder.
If you want your funds you need to act quickly to open a EURO denominated bank account and request a withdrawal to it prior to the 15th August 2011. We are deeply sorry that this is the only means of ensuring you receive your QuickTender funds as part of us ceasing our service, but we want to ensure you receive them rather than the USA authorities.
QuickTender Team
