Shock Jazz Sports Transcript Reveals Sportsbook Has No Intention to Pay 'Non Recreational' Players

This past Thursday, Jazz Sports systematically confiscated the accounts of some customers they deemed to be "non recreational" players.  This came in conjunction with the company informing Gambling911.com they were under new management.

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It's important to note that Jazz Sports has allowed these individuals to maintain accounts over the last few months while permitting said "non recreational" players to continue placing bets there.

Below you will read a shocking transcript obtained exclusively by Gambling911.com where a Jazz Sports representative makes it abundantly clear that they will not be paying affected players.  Furthermore, current customers labeled as "non recreational", perhaps for simply going on an extended winning streak, will risk having their accounts confiscated in the future.

All of this comes as Gambling911.com is learning of a group of individuals who made a trip down to Costa Rica last month in search of "Mike", Jazz Sports founder and, until recently at least, the sportsbook's owner.  The Jazz Sports rep who reached out to G911 claims "Mike" is no longer with Jazz.  Gambling911.com cannot independently confirm this.

What we do know is that Jazz Sports has, or is in the process of, relocated to Downtown San Jose, Costa Rica.  They are also migrating their affiliates to the MyAffiliates platform, which could present an issue for Jazz as MyAffiliates is comprised mostly of highly reputable online gambling partners like Bookmaker and Bet365.

Jazz Sports has existed since 1994, starting off as a California bookmaking business prior to relocating offshore to Costa Rica.  It acquired what was once a primarily Pittsburgh area bookmaking business, ABC Islands, in the early 2000's.  They would later take over Loose Lines Sports, which for a time was based out of Belize.  Gambling911 became acquainted with principals from both those organizations prior to merging with Jazz Sports. 

Throughout its lifespan, Jazz Sports has had its ups and downs but few considered the sportsbook "disreputable".  Jazz Sports in recent years made a foray into the Latin American market and post up, the latter of which its founder despised.

Below you will find the transcript of the conversation between a player, whose name we have changed to protect their identity, and the customer service rep, whose name we have also altered.  Gambling911.com was given permission to publish this conversation, none of which has been altered except for the names of both individuals as well as time stamps. 

Agent profile image
Ray
12:54
Account/Name
Email :
Department : Wagering
12:55
Hi. Is it safe to deposit and play here? I keep reading online that people have deposited and
then gotten their accounts closed when asking for withdrawal
Agent profile image
Hello sir my name is Vanessa
12:55
One moment please
12:55
Vanessa
22:56
Thank you
Agent profile image
Hello
12:57
Ray
12:57
Hi Ray. What happened to Vanessa?
12:59
Did you see my question?
Agent profile image
Yes. The people who had their accounts closed were non recreational players. T
13:00
There is an exhaustive review of their action patterns that can be corroborated in order for us to
be able to do that.
13:01
Ray
13:01
But how do I know if I win that I won't be labeled a non recreational player and account closed?
13:02
I've been playing here for years and this is very worrying
Agent profile image
It does not have to do with you winning or loosing. It is about your betting patterns. Non
recreational players have very specific patterns which can be recognized.
13:03
If this does not apply to you . There is nothing to worry about.
13:04
Ray
13:05
How come I only see stories from non recreational players? I haven't seen any recreational
players post online about being paid.
Agent profile image
It is because it is these non recreational players , there are issues with.
13:07
Ray
13:08
But shouldn't there be at least one rec player defending Jazz and saying they got paid? I can't
find any evidence that anyone has been paid of late
Agent profile image
What is happening at the moment is that these people are lashing out on forums because they
are angry they have been found out. I can assure you however that i process payouts everyday.
13:10
Ray
13:11
Can you send me a link to a forum where a rec player shows evidence of payment?
13:11
I just wish I saw something positive before I deposit. I only see negative posts.
Agent profile image
Yes, but as you can see for yourself you have been paid 4 times las month.
13:14
I would think that is proof enough that we do pay legitimate players.
23:14
Ray
13:15
Yes but I didn't see all these posts last month about accounts being closed. There are so many
now. So right now I'm a recreational player?
Agent profile image
Yes sir.
13:15
Ray
13:16
How do I avoid becoming a non recreational player?
13:16
Can you tell me what pattern I need to avoid
Agent profile image
As I was saying before these are organized rings that are dedicated to doing this. They follow
specific betting patterns that can be identified. Sort of like counting cards in the casino.
13:18
If you do not do this than you have absolutely nothing to worry about.
13:18
Ray
13:20
I'm hearing from people that don't even know each other. It doesn't appear they are part of a
ring.
13:21
People said they made sports bets and won then account closed. How is it possible to cheat at
sports betting like counting cards?
Agent profile image
I do not have all the specifics I know however it has to do with percentages. We have
professionals who review actin for that purpose.
13:22
Ray
13:24
So all the people who had the accounts closed were cheating?
13:24
Whats the best type of bets for me to make to stay recreational?
Agent profile image
The system non recreational players use is not a simple system. So it is not at all probable that
you have to worry about that sir.
13:25
Ray
13:27
Also this may be a weird question. Isn't it better to just not have bets available that can be taken
advantage of?
13:27
Like sometimes I see a line that I think is good odds but if I bet I might become non recreational
Agent profile image
It does not work like that. As I said they follow very specific patterns, and play with percentages
.
13:30
It is not an easy thing to do.
13:30
Ray
13:32
Hmm. If it's so difficult it's weird to see so many people involved
13:33
Okay thank you for your help. I will keep track on the forums and Twitter to see if things turn
around
Agent profile image
Thanks for your feedback. Ray.
13:33
Ray
13:33
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