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The cryptocurrency casino Winna.com continues to make its mark on the industry.
In terms of global market share, Winna is nowhere near the likes of a Stake.com, DraftKings or Bet365.
It's starting to gain ground on Tier 2 sites like Roobet and BC.Game. But Winna is still considered Tier 3 (emerging / mid-market) where online casino brands come into play. The site is estimated to see approximately 2M monthly visits. That's still solid considering the company successfully raised $15 million in seed funding round just over a year ago.
Winna is an interesting concept in the world of offshore gambling as it's one of the few to be licensed by the Tobique First Nation (Tobique Gaming Commission or TGC). The company is owned by GG Gaming S.R.L. (Costa Rica).
What Customers Are Saying March 2026
Winna.com receives mostly favorable reviews.
That being said, a customer by the name of Degen offered his detailed experience with the online casino's VIP program.
Here at Gambling911.com, we absolutely love when customers take the time to write a critical - but fair - evaluation of a gambling website.
I am writing this review to document my personal experience as a high-volume Winna player so other serious players can make informed decisions.
Around December 30, while holding Gold VIP status, I had a significant win and within roughly 8 hours wagered enough to progress through Platinum into Diamond VIP. During this session and the days that followed, my withdrawals were limited to $25,000, with one exception of $40,000.
My VIP host Liam later confirmed to me that my withdrawal limits should have been significantly higher and that the lower limits were due to human error. During this period I repeatedly attempted withdrawals but was asked by support to lower the requested amounts so they could be processed. This went on for several days before being corrected.
During this same timeframe my account also became temporarily restricted from withdrawals and tipping after I had already tipped approximately $13,000 to the community through the rain feature. Because of the delays and restrictions, I found it difficult to secure my winnings while I was actively attempting to withdraw.
I want to be clear that I take full responsibility for my own gambling decisions. No one forced me to continue playing. However, the withdrawal delays, changing limits, and temporary restrictions did make it more difficult to withdraw funds while I was attempting to do so.
Liam did acknowledge the withdrawal limit error and offered $2,000 as compensation. While I accepted it, I did communicate that it did not feel proportionate given the circumstances and my level of activity on the platform.
I was also told that my situation could be further reviewed and was advised to reach out to Paul, the owner, to try to have the matter properly evaluated. I did attempt this escalation but did not receive a response regarding the issue itself, although I did receive general check-in messages that did not address the concern.
Additionally, I was told I would receive further follow-up regarding my situation as well an additional “bonuses” or wager target reversal. As of writing this review, I have not received any update regarding that review in over two months despite waiting for communication.
For context regarding my level of activity on the platform:
• Approximately $4,000,000 wagered in Q1
• Diamond VIP status achieved rapidly through play
• Quarterly bonus of approximately $1,000
• No significant level-up recognition from the host team
• Noticeable reduction in weekly and monthly bonuses after losses
• Lossback benefits no longer offered
What concerned me most was the noticeable change in communication once I stopped depositing. After I stated I would not continue depositing until the situation felt reasonably reviewed, communication from my host largely stopped. The last direct response I received was: “I’m not going to beg you to stay.”
To be fair, another team member, Caelin, was always professional and responsive, and I do appreciate that level of professionalism.
My personal conclusion from this experience is that Diamond VIP status did not translate into the level of support or relationship management I personally expected from a VIP program. I felt valued while actively wagering, but much less so once I stopped depositing.
This review is not about gambling losses themselves, but about how the operational issues surrounding withdrawals, communication, and account handling were managed.
I am simply documenting my personal experience so other high-volume players can understand what they may encounter. I remain open to Winna reviewing this situation and providing what they consider a fair resolution. If that happens, I am willing to update this review to reflect the outcome. Also note Dave has started conversations with me and looking forward to progress. Will update once resolved.
I still retain records of the communications referenced above and am willing to provide verification to Trustpilot if required to confirm this is a genuine customer experience.
Ignacio Cervantes offered their own critique of the Winna.com VIP program.
"What's the point of a vip group that doesn't reward its members, a wager and deposit requirement for a chance at catching no rains, a vip bonus only counting 25% of my wager due to location limits, a tier reward system that awards only the minimum (Bronze- Platinum 1), and these are naming a few overall problems. At first, it was decent with excellent lossback, but it's probably due to winna pumping me up to give them a good review. "
The Winna team did respond to Ignacio, whose review went up last week.
Hello There,
Thank you for providing your feedback.
We would like the opportunity to review your experience and understand what happened and address your concerns. We’ve requested some additional details from you so we can investigate thoroughly.
Alternatively, you can contact our Customer Support team and mention your Trustpilot review, your case will be escalated to our Complaints Team for a full review.
We are committed to transparency and resolving any issues, and we’re confident that once your case is reviewed, your concerns can be clarified or addressed appropriately.
Winna Team
A dissatisfied Stake.com customer offered their take on Winna.com, giving the site three stars.
"I registered on winna because I was dissatisfied with Stake. I really like the site and the games they offer. Also I like that you know when you will get your monthly bonus unlike stake.
So far I can't really complain about anything. Of course it's a casino and there will be times when you are losing. This happens everywhere. I also like the rain system, there is a really good chance to win a rain there.
"Now after playing a full month on winna I have to lower my rating to 3 stars. I had free spins and there was an issue, after 3 days they gave me one spin on 25 dollar instead of my 126 spins on 20 cent. This is ridiculous. I literally spent thousands and they can't give me my 126 20 cent spins."
Abigail Sanchez's initial poor experience at Winna.com turned into a positive.
"Read till the end. I changed my initial 1 star review. Here's why
"They say they'll match your VIP level. Plat2 on stake.us and I've tried twice to get anyone to respond. Followed all the rules had to have 100 deposited at least... and crickets......
"EDIT: I CONTACTED SUPPORT and this is getting reviewed!!! I didn't think I'd even get any type of response, but i talked to a real person, have sent over my info and it got sent to the VIP transfer dept. last night!! I will update on results, but that alone makes me change my initial 1 star energy. Support is fast to respond just reach out directly!!! I HAVE A GOOD FEELING ABOUT THIS.
"******Edited 3/20/2025: Still no change. Guess it doesn't work for everyone......... what a shame...... I'm changing to 3 stars because I HAVE at least gotten an acknowledgement when I first message support and I've been able to withdraw very quickly the few times I've won a little. "
While Touni's review below was submitted in February, it's still relevant.
"I used to like the bonuses, but after 1 year anniversary those got watered down alot without any real transparency, which is a major issue - no transparency = trust issues towards the site. Bonuses are still good, but not as good as before, not just flaming here - it makes sense because of the 25% originals change to 100% and the couple added bonuses.
"Host response times have always been an issue on Winna, if extremely lucky you get answered in 20 minutes, usually more like 3-4h or you could get straight up ignored for days, depending on the host.
"THE LAG. Oh man, the lag. Happens usually every couple days at this point, including network errors out of the blue.
Originals 2.0 are sluggish and slow, "Turbo mode" doesn't change it to fast betting, I've asked about this 3-4 times, supposedly.. the team is still looking into it.
"Overall yes, the site is playable, but to me it's far from what it used to be, as someone who has played on Winna for 6+ months."
Here at Gambling911.com we encourage readers to take one and five star reviews at face value. These often tend to be suspect. The one star reviews will mostly come from individuals who've lost money on the site and even some of Winna's competitors (though this is hard to prove). Five star reviews frequently come from the site operator and/or their friends or paid affiliates (again, hard to prove).
Those glowing reviews that rank well in search are usually courtesy of an online casino's affiliates, most of whom receive a cut of customer losses.
Winna reps appear to be quite responsive to customer concerns, based on Gambling911.com's own monitoring. That is definitely a plus.
- Steve Cooper, Gambling911.com
