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Maybe we need to explore the lingo a little, for purposes of this conversation. When you are "on hold," that means there is some kind of logistical or technical holdup that is keeping you from moving forward. The people from Premier Per Head are very familiar with the horror stories.
There are a lot of PPH operators who do this to customers without paying enough attention to it. These difficulties include software that develops issues and does not function properly, not to mention servers that are not strong enough or are not properly backed up, and perhaps even problems that have to do with personnel. Sometimes the wrong people can hold up your operation. This include poorly trained technical personnel, and perhaps even more importantly, service representatives in the cal center who do not speak English as a first language or do not understand the vernacular that is involved in a typical sports betting transaction.
The "down time" that can be created by such dysfunction is bad enough when they happen during peak periods in a sports betting day, but you have to keep in mind that when you are in the Pay Per Head model, you are in a whole different ballgame; an expanded ballgame, if you will. That is because when you are set up with PPH, you are going to look very much like an online sportsbook, and that is a 24-hour-a-day operation. You need a 24-hour team behind you, particularly as the football season is fast approaching.
That is exactly what Premier Price Per Head Sportsbook has available to you. The part of their organization that is devoted to technology is specifically dedicated to keeping you up and running at ALL times, with backups on top of backups. There is no stronger infrastructure to be found anywhere.
And the thing that can not only slow things down but create ill-will with your customer base - miscommunication between your clerks and customers - can be avoided with some care being taken on your end. That means it's OUR end, and that is why there are nothing but English-speaking representatives (first language) in the call center we make available for our agents. No more need to put yourself in a holding pattern while you figure out who is right or wrong in the event of a dispute.
The whole idea of using a Pay Per Head service is to alleviate problems and help businesses grow and run more efficiently. Unfortunately, lack of diligence on the part of many PPH companies can cost money. Coming aboard with Premier Per Head allows you to operate with the confidence and peace of mind in knowing that you are with a team of the most experienced professionals in the industry.
- Matt Skinner, Gambling911.com
