FanDuel Customer Claims He Was Able to Access Other Betting Accounts Through His Own

FanDuel has some explaining to do.  Just don't expect many media outlets to cover the following story.  Many of your favorite media publications now take a cut of player losses from U.S. regulated sportsbooks, a practice Gambling911.com has never engaged in. Those banners you see, including the one below, are all media buys, not affiliate dealls.  Nothing against the affililate model - that's how most of our friends in the industry make their money - but real news sites should not be operating as gambling sites. That's been our time honored tradition for the last 23 years the Gambling911 website has been in existence.  And this is just one of the reasons, more and more people are losing trust with the press.  We don't blame them.

On Wednesday we learned that Krishan Gandhi posted via Twitter his friend had money withdrawn from their FanDuel account unauthorized.  That might not be much of a story if it were just one individual who had his or her password compromised for whatever reason.  This type of thing does happen from time to time, and will keep happening.  Perhaps the customer's significant other or a family member stumbled upon the password and gained access for nefarious reasons. 

But Gandhi shocked everyone by claiming that he was able to access over 8 other individual betting accounts simply by "LOGGING INTO MY OWN ACCOUNT".  He even presented videos to support his claim.

FanDuel, to their credit, responded in a somewhat timely fashion.

.@FanDuelCanada @FanDuel_Support You have some explaining to do. My friend got money withdrawn from their account unauthorized & im sure he’s not the only one! i was able to access over 8 peoples accounts just by LOGGING INTO MY OWN ACCOUNT? Be better! pic.twitter.com/iYeuXbRSxH

— Krishan Gandhi (@kcgtrades) September 7, 2022

Hey Mike! Thanks for reaching out. Our team is diving deeper into this, and will get it resolved as soon as they can. Please shoot us a DM with your email address, so we can make sure your account is corrected. https://t.co/PGiO59yNfY

— FD Customer Support (@FanDuel_Support) September 7, 2022

FanDuel was actually responding to another individual named "Mike" who tweeted out:

"Imagine this in 2022. Pathetic."

Quite frankly, in the 20 plus years of covering the offshore sports betting industry, Gambling911.com has never come across anything of this nature with the offshore books.

To be honest, we had to watch Mr. Gandhi's videos a few times to comprehend this.

Back in July, FanDuel CEO Amy Howe told CNBC's Contessa Brewer that 25% of offshore sportsbook operators do not pay their players.  Howe failed to offer any support for this claim.  And, to this day, we are yet to come across anything that remotely suggests this is the case.

FanDuel also responded directly to Krishan.

"Hi Krishan! Thank you for letting us know, and for the videos. Our team is aware, and is actively looking into this. Please send us a DM with the email address on the account, and we'll be sure to follow-up once this gets resolved. We apologize for any inconvenience!"

Another individual tweeted out:

"So how are you going to be compensating us for this??? This type of stuff does not even happen to any other betting apps except yours. You guys really gotta fix up man."

Another writes:

"You just lost me as a customer. This is beyond messed up. This needs to be sent to the regulators ASAP."

If you think we are joking about how affiliates are now drowning out news like the above, check this out:

Gambling911.com will continue to monitor this situation.

Had a similar thing happen to me; I put in a withdrawal and they kept saying to give it time. Contacted them for months and finally they said it should have worked and closed my support ticket. Even to this day that's all I get from them. They don't have a phone number either.

— Tryclyde (@Tryclyde3) September 8, 2022

@FanDuelCanada @FanDuel_Support
You even failed with this messaging for those of us who had our accounts compromised.
Not even an apology.#fail #fanDuel pic.twitter.com/p3mSiYhhrw

— Patrick O'Brien (@PWJOBrien78) September 8, 2022

- Chris Costigan, Gambling911.com Publisher