BookmakerReview Might Not Assist Jazz Sports Player Who Admitted to Arbing: Site Goes Dark
A Jazz Sports customer whose account of being slow paid here at Gambling911.com this week may have a tough time finding assistance from one of the more popular sports betting forums, BookmakerReview.
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The latest payout complaint comes from a gentleman using the posting handle caramba on the BookmakerReview forum. That site actually grades Jazz with a B. Maybe "B" stands for having to "Beg" for your money.
I know we already have a few threads on Jazzsports, but I thought this deserves a thread on its own as these people have just pulled the ultimate shitbag move on me. Not that it probably matters as they are broke and it would be unlikely I would see my money anyway, but this is just to show they will try any angle to not have to pay out.
Everything went well, I continued to make both deposits and withdrawals when needed. After a few months they asked me to send in documentation for verification purposes. I did. No issues.
Then as for others payment issues started a little over six months ago, the 2.5K twice per week payouts turned into 1k per week, then turned into 1k per 10-12 business days, then 1k per 15-20 business days and more recently paused. I hit some long odds at the US elections so my balance had gone up to nearly 60k before all these changes.
Since the payments have been put on hold I have asked them when we can expect payouts again, and I was sent an email about verification. I told them I sent them documents back in 2021, but would be happy to provide updated documentation if needed. I hear nothing about my payout question, so today I contact them via live chat.
I am then told that:
[21:20] Lola Lennon: Yes, I saw that you confirmed you had sent docs a while back, years ago
[21:20] Lola Lennon: I has asked the Security team to review because I saw a UK address.
[21:23] Lola Lennon: However, as a resident of the UK you should not have an account with the site. Unfortunately, the previous administration did not proceed with the necessary security protocols for UK accounts. However, we have a new management team that has been trying to correct many of the issues that have come up.
[21:24] Lola Lennon: What should have been done, once the UK location was confirmed, was close your account and refund/return your initial deposit.
[21:25] Lola Lennon: I checked your history and I show that we have paid out $1500 on top of your deposit total. Therefore you have received all your deposits back.
I replied:
No, you are not getting away with this. When I signed up I asked you if you allow UK customers, I was told yes. I then made deposits and sent in documents. You happily accepted all my deposits. You can not come here 5 years later and say "sorry, we have changed management since. Only your deposits will be returned", and confiscate my 55,000 USD balance.
The conversation goes on:
[21:28] Lola Lennon: We will be closing the account officially. We regret this situation but the fact is that your account should have been closed. If you reside in the UK you can only gamble on sites licensed for UK services and that is not the case.
[21:28] me: I have done nothing wrong here.
[21:29] Lola Lennon: We know this is the last thing you want to hear, but we are currently fixing some issues that were not dealt with correctly. But truth of the matter is that we do not accept UK players.
[21:30] Lola Lennon: I know that, it was a problem created by the previous administration and this is why we need to start taking measures now.
[21:30] me: This will not be the end of this.
[21:30] Lola Lennon: We have returned all the deposit funds that were sent to us.
[21:31] Lola Lennon: We are proceeding and cancelling the account and invalidating all action in the account, as it should have been done from the start.
[21:32] Lola Lennon: That is the procedure when we close an account due to jurisdiction.
[21:33] Lola Lennon: We are sorry this has been the case, but the decision is final.
[21:33] Lola Lennon: I escalated to the security team and to the new management specifically and carefully reviewed your deposit and withdrawal total in order to determine if any funds were still owed.
[21:34] Lola Lennon: At the moment, the decision is final and access to the account will be removed.
[21:35] Lola Lennon: At the moment, I will proceed and close the chat.
[21:37] Lola Lennon has left the conversation
So that's Jazzsports in 2025, rated B+ by BMR. I still have access to the account, but likely not for long. I have taken some screenshots, showing balance and history. Not sure what my options are here as I'm lost for words at the moment.
Caramba also reached out to Gambling911.com for assistance.
Caramba tells us he's hopeful Jazz Sports can rebound, but doesn't feel all that confident this will happen.
"Yeah I know they've been through rough patches before and bounced back, so that's why I had some hope even when they have been slow paying in recent months, but this time it looks worse than before."
A member of the BookmakerReview forum suggests that Caramba admitting he engaged in arbitrage might prevent that website from offering aid.
Donreddington writes:
"Your biggest mistake here is admitting to Arbing. Now BMR won’t help you because in Jazz terms of service it prohibits Arbing. They are terrible and should be blacklisted. However you should never have gone to a Sportsbook that only lets you wager 50 percent of your deposit, has outrageous rollovers, and even let your balance get more than $5,000 there. I sympathize with you but if you’re going to be an advantage player, you need to understand the heat you’re going into, and the potential risk of ruin. Wish you luck man, sorry this happened to you."
There was a time when Jazz Sports owned a B grade from one of the top sportsbook review sites in the industry, SBRForum.
Today, BMR grades Jazz a B as well, but that could soon change. A number of members, including Donreddington, feel Jazz Sports should be downgraded, at least until they can prove solvency.
One player is even threatening suicide.
Dale Montgomery tweeted:
"I am going to kill myself because of all the sportsbooks in cost rica including jazzsports located in San Jose, Costa Rica. They have scammed me for over 70,000."
This is what happens when you make a $500 bet at Jazzsports pic.twitter.com/fDv80NrQRJ
— Dale Montgomery (@DaleMont1785) February 8, 2025
Our hope is that BookmakerReview reaches out to Jazz Sports and assist these players. These payout complaints have gone on too long now.
Jazz Sports, once active on X, has stopped updating its account there.
